Rewards
and Digital Coupon
Frequently Asked Questions
Rewards
How do
our Rewards work?
Sign
up for your rewards account today. Every time you check out, give your
membership number or phone number to the cashier and you will automatically
earn 5 points for every dollar you spend. Points add up automatically after
each shopping trip. Check the bottom of your receipt for your current rewards
balance or go to our mobile app or website to see your Reward points total.
How do I redeem my rewards?
When
you purchase a product that is eligible to redeem for points, your cashier will
ask if you would like to use your points toward this product. Some items will
be free with points and some items will be deeply discounted. Qualified
products for redemption change every month and can be found in our Mobile App
or our website under “My Rewards”.
Why do you ask for my phone number?
We may
need to contact you if your card is returned to us, or there is a question
about your Rewards Account. By giving us your phone number, you can provide it
to the cashier instead of your member number when checking out.
Do I need a Membership Card?
Most
customers will sign up online and use their phone as their membership card. If
you prefer or do not have a smartphone, you can sign up at our Customer Service
Desk and receive a physical card to use at checkout.
What happens if I forget to give my Cashier my number or
forget my card?
Your
cashier should always ask for your membership number or phone number, but if
this happens, you may go to our Customer Service Desk and points will be issued
onto your account based on your receipt.
Do I need to keep track of my points or receipts?
No!
You do not have to keep your receipts, but you will see your current Points
Balance displayed on your receipt each time you shop.
How do I check my points balance?
There
are 4 ways to find out your point balance:
1. Online – If you are not signed in, click “Rewards”
2. Online – If you have registered online and sign in, click “My Rewards”
3. The bottom of your receipt every time you shop, or
4. See a cashier and ask them to scan your card to get your balance.
How do I spend my points?
You
have options on how you would like to spend your points. You can redeem points
for additional savings (over and above the regular weekly specials) in the
store on a variety of different products. Keep an eye out for these special
offers! And don’t worry; you don’t need to remind the cashier when you check
out. If you have enough points and have picked up a qualifying item, the
cashier will know to ask if you would like to spend your points on the
discounted item.
What if I lose my card?
Please
see Customer Service for a replacement. They will transfer your existing points
balance to a new card.
What if I want more family members to be able use my
account?
Everyone
in your household will need to provide your phone number or membership number
upon check out. Multiple members of your family may use the same sign in for
their mobile app if they prefer to use the barcode in their app. If you receive
a membership card it will have 3 key tags. Give other members of your household
one, so all of your points will go to the same account. Watch how fast they add
up!
Will my personal information be sold?
Absolutely
not! The rewards program and your information managed by Loyalty Lane, Inc.,
with a very close working relationship between the two companies. None of the
information you give us will EVER be sold, rented or shared by either company
or its employees or associates.
If I give my email address, are you going to fill my inbox?
No.
When you initially enroll, we will send you a welcome email. After that, we
will send one when we change the current points specials. (We don’t like our
inbox full of ads and we’re not going to fill yours.) If you ever have any
suggestions for things you may find of interest or of use to be included in the
same email, please let us know.
Is this a limited time promotion?
No.
This is not a limited time or temporary promotion. This program is committed to
providing for our customers.
Digital
Coupon
How do I use digital coupons?
After
setting up an online web account, go to your mobile app or our website and
click on Digital Coupons. You will see all available coupons and each one will
have a button that says “Clip” You must clip the coupon to have it available at
check out. You can always come back and see which coupons have been clipped. If
you received a physical card you still must go online and sign up for a web
account to clip the coupons you want. The sign-up form will have a place to
enter you card membership number.
Why do the digital coupons I clipped last week not show up?
Just
like any paper coupon, there is an expiration date on each coupon. Once the
coupon expires, it will be removed from eligible coupons. Check back often
because we are adding coupons on a regular basis.
Do digital coupons double?
Digital
coupons do not double.
Can I use the same coupon more than once?
No.
Once you have used the coupon you clipped; it will no longer work for
additional savings.
Can I use paper coupons as well as digital coupons on the
same item?
Coupons
are limited to one per item of savings. Digital coupons and paper coupons may
not be combined on the purchase of a single item for savings.
What if there were more than one coupon of the same item
that I can clip. Can I use both coupons on one item?
No. Coupons can only go for 1 redeemable item. You can buy the same items to redeem the additional coupon.